Acting as a referee between the motor industry and the motorist, the Motor Industry Ombudsman (MIO) is an independent and autonomous institution. It focuses on the resolution of disputes when a deadlock has been reached between the motor industry (or related industries) and their customers.

The services offered by the MIO are free of charge. Should it be necessary to conduct a technical inspection by the MIO, the costs incurred will be for the complainant’s account, although prior approval will be sought.

The MIO offers the following tips when wanting to institute a mediation process:

• First contact the dealership;
• Keep it logical and be assertive without being rude;
• How to contact the MIO: On-line at
• www.miosa.co.za - complete the on-line document. Then e-mail this document to mi.ombudsman@netactive.co.za

To fax, you can download the form from the website and fax it to 012 841 2842.
Alternatively you can mail your completed form to: The Ombudsman, Suite 156, Private Bag X025, Lynnwood Ridge, 0040.

Once received, your complaint will be forwarded with a covering letter to the dealer or manufacturer for comment. If required, an MIO technician will be dispatched to carry out an inspection.

Upon receipt of all the relevant facts, the case will be technically and legally assessed and a recommendation forwarded.