The operator, Famous Brands, said that they had terminated the franchise agreement between the group and the franchisee of these Mugg & Bean and Debonairs outlets.
According to SANParks acting head of communications, William Mabasa, following a host of complaints by guests on various social media platforms in relation to the quality of service experienced by guests at Mugg and Bean and Debonairs pizza restaurants at Letaba, Satara and Olifants camps in the KNP, a dispute has been declared.
Restaurant operations at Mugg & Bean Lower Sabie and Wimpy Pretoriuskop are unaffected as they are owned and managed by another franchisee.
SANParks is currently embarking on an arbitration process with the operator in question and is unable to confirm how long the process will take.
“Arbitration proceedings are underway,” said Mabasa.
He said in an effort to address this challenge and improve service standards for the comfort of guests booked at the affected rest camps, “SANParks will endeavour to put temporary substitutes in as operators of the restaurants particularly during peak times.”
“SANParks management sincerely apologises for the inconvenience,” concluded Mabasa.
