Update
GEORGE NEWS - In response to the article on George Herald dated 16 April 2020, FNB Life CEO, Lee Bromfield, said that FNB Life has a responsibility to ensure that all claims are paid out to the correct beneficiaries.
"In this instance, unfortunately the policyholder did not have a beneficiary listed on their policy. When there is no beneficiary on a policy, the claim is paid into an estate in line with the relevant laws. In light of our relationship with our customer, we have facilitated the benefit pay-out to the family directly, as a gesture of goodwill."
He said the claim was paid out timeously on Tuesday 14 April, however when customers use another bank, a pay-out can take up 48 hours to clear.
"Furthermore, we would like to apologise to the family for any misunderstanding that may have occurred during this process. FNB Life continues to urge customers to maintain their beneficiaries on policies through various initiatives to ensure a claim can be paid out within 24 hours."
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