GARDEN ROUTE NEWS - Eskom is experiencing an increase in faults due to the severe flooding in George, Mossel Bay, Knysna, Plettenberg Bay and surrounding areas along the Garden Route.
According to a statement issued today, Tuesday 23 November, Eskom says the inclement weather has put the network at risk and has affected the electricity supply of customers in some areas, with the potential of leaving some customers without electricity for prolonged periods.
These extreme conditions will also affect the restoration efforts of technical teams out in the field.
Eskom urged residents to be patient and follow the channels available to log a fault.
It says it will prioritise its response based on the size and duration of the faults. Large faults on the MV and HV network that affect a large number of customers will be prioritised.
Faults that have left single customers without electricity supply for more than 48 hours will take priority, and thereafter, faults for more than 24 hours until the most recent faults.
Eskom customers are encouraged to use Alfred the chat bot.
Alfred will assist with logging electricity faults and giving immediate feedback, without having to call the Contact Centre.
Alternatively, customers can download the MyEskom Customer App, which is available on the Google Play Store and the iPhone App Store. The App allows users to log a fault and immediately provides a reference number needed to track progress on the fault.
Click here to download the MyEskom Customer App
Eskom says it will no longer be making use of the SMS platform. All customers who use the platform will receive an automatic reply, referring them to Alfred the chat bot or the MyEskom Customer App to log faults.
Alternatively, customers can contact the Share Call number at 08600 37 566.
'We bring you the latest Garden Route, Hessequa, Karoo news'
