GEORGE NEWS - After-hours assistance for blocked pre-paid electricity meters is no longer available. Therefore, arrangements to unblock a meter must be made before Friday afternoons at 14:00.
Once all credit control actions (such as SMS notifications and final demand notices) have been implemented and no response is received from the client, a one-time block for R300 will be instituted on arrear accounts.
This means that the account holder can incur up to 10 transactions to the maximum value of R300.
After reaching the R300 limit or completing 10 transactions, the meter will be fully blocked with no further purchases allowed and unblocking arrangements will need to be attended to during the week.
If you buy 10 times for R10 or R20 your meter will be blocked before you reach the R300 limit due to the 10-transaction cap.
To unblock your prepaid meter, follow one of the steps below:
- Full payment of your municipal account
- Payment arrangement
- Apply for Indigent Subsidy if you qualify (2 x SASSA)
For assistance, contact the Municipality's Credit Control section during office hours at 044 801 9111 or email creditcontrol@george.gov.za
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