She reminds consumers that under the National Credit Act (NCA), they are entitled to one free credit report annually from each of the 14 registered credit bureaus. “Should a consumer require an additional copy of his or her credit report within the same year, there will be a fee that credit bureaus will charge.
“In terms of the NCA, consumers have a right to access and challenge information on their credit records if they believe that it is not accurate”.
“When challenging the credit bureau record, the consumer needs to contact the credit bureau that issued the credit report. The credit bureau has 20 business days to investigate the matter,” says Ramapala.
• National Credit Regulator – 0860 627 627
• Credit Ombud – 0861 662 837