Donald Harding, Woolworths' regional manager, told the conference that on a practical level numeracy and literacy levels in the country are challenges which impair the performance of the retailing sector. "To run a large operation like Woolworths it is imperative that instructions are carried out to ensure uniformity in all branches. We drive sales and are continuously issuing instructions so that if it rains we put out umbrellas, if it is sunny we display bathing costumes and if it is cold we promote soups and not yogurts."
School principals, deputies as well as key role players from across the Eden region were equipped with additional leadership tools on how to manage their schools like profitable businesses.
Keynote speaker Colin Hall, founder of the Learning to Lead programme, stressed that education is the key to growth and a strong economy. "It is important that the leaders of schools are equipped to run their schools effectively so that learners receive quality education. This is the reason for forming a partnership with the WCED."
Knowledge, experiences and the secrets of operational excellence by Woolworths were shared with the attendees. A head of department toolkit for the successful operation of the different departments in the school was distributed.
Harding added that although the in-store security and trolley collectors are not Woolworths staff members, customers think they are. "This is why attention to detail is imperative to the smooth running of your school. Ensure that everyone is on the same page and you will be surprised how quickly the image of education will be improved."
Donald Harding, the regional manager of Woolworths
ARTICLE: MYRON RABINOWITZ, GEORGE HERALD JOURNALIST
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