GEORGE NEWS - George Municipality embarked on a prepaid electricity metering software update for its approximately 50 000 prepaid consumers quite a while back. The current software will expire in November 2024.
This will not only impact George consumers but all prepaid meters throughout South Africa. If your meter is not updated before the deadline, you will not be able to recharge your prepaid meter with the new tokens and therefore will not have power.
Software updates
George Municipality has already successfully implemented the software update on close to 70% of its prepaid meter base, through the work done by field staff and contractors on-site while doing a meter change, site inspection, and Amp limit roll-out.
These teams will continue to go out weekly to do site inspections and Amp limit roll-out.
Key change process
To expedite the software update (TID roll-over) and in order to ensure no consumer is placed at risk of having a non-working meter, the municipality will implement the next phase - key change process - of its TID roll-over implementation plan from March 2023 with the issue of a separate, extra token when you make your next purchase.
Key change token
If your prepaid meter software has already been updated during Phase 1, you will not receive an extra token with your first purchase in March 2023. If you do receive a key change token with your first purchase in March the following is very important to note before you insert the key change:
1. Don’t forget to insert all old or unused tokens before you enter the key change token and only then insert the newly bought token;
2. The meter will not accept your old or unused tokens, once you enter the key change token and no reimbursement can be made on these tokens.
3. The meter will not accept your newly bought token, until the key change token has been inserted.
Verification or queries
Customers may phone the George Municipality on 044 801 9222 or Ontec on 044 873 5474 for verification, for response to queries OR to request that their software is addressed. Please note that all municipal and/or Ontec officials carry identification cards with a photograph and their ID number as well as a copy of a verification letter explaining the purpose for their visit.
For more information on the TID Rollover (software update) please visit the George Municipality’s website to view frequently asked questions (FAQ).
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