TCCs were created as one-stop facilities that operate as a critical part of South Africa’s anti-rape strategy. They aim to reduce secondary trauma for the victim, improve conviction rates of perpetrators and reduce the time it takes to finalise criminal cases.
The 24/7 call centre is staffed by a nursing practitioner, medical doctor, social worker, dedicated case monitor, victim assistance officer and a police officer to provide a safe environment for traumatised persons. A comprehensive service that includes a medical examination, counselling, statement taking and investigations are provided to the victims.