The annual Airport Service Quality (ASQ) award was collected on the weekend by Brenda Moses, airport manager. She was welcomed by an enthusiastic team of stakeholders when she arrived back from New Delhi in India via Cape Town at the George Airport on Sunday afternoon.
When the international award was announced she told the George Herald: "I am ecstatic with the news of our third win in a row for quality service".
"Every stakeholder at George Airport contributed towards achieving this award," she said.
The pride of all the stakeholders was borne out by the various people on hand to welcome her back.
The international airport autho-rity sees the ASQ awards as an important tool to help improve performance in a measurable manner.
The awards were based on more than 300 000 passenger surveys completed at participating ASQ airports in 2010.
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Various stakeholders and Acsa employees were on hand to meet George Airport Manager Brenda Moses on Sunday afternoon when she brought the award for best customer service home for the third year in a row. Representatives from SAA Express, Vodacom, Dulcé Restaurant Sunglass Hut, Ekaya Restaurant, Tsebo Cleaning Services, Cosmic Candy, African Art Wire, MTN, Baggage Wrap, Kulula.com and 1Time Airline all express their delight while Brenda (centre) holds the trophy aloft. Acsa was fully represented by staff members from the security, fire and rescue, operational and parking divisions who are also on the photograph. (Photo supplied by Acsa)
ARTICLE BY ANICA KRÜGER
