GEORGE NEWS - An MTN customer from Wilderness, Gerrit van Dijk, is still paying for a cellphone router that he returned to the company more than a year ago.
His efforts to try to get MTN to stop debiting his bank account every month have been to no avail.
"I bought the router over the phone from a company that brings in new business for MTN and was told that it would improve my cellphone signal. They said if the signal did not improve, I could return the router within a certain period of time. I did, because it did not work."
He has the documentation to prove that he returned the router to MTN.
"MTN expects me to solve the payment issue directly with the third party, which seems to not exist anymore. MTN at the Garden Route Mall has promised to take the matter up on my behalf, but it is not happening.
"The inquiry number the mall branch gave me is not in use and I am also not receiving any response from the e-mail I was told to use."
Van Dijk said he also sent his complaint to the Consumer Protector but has not received any feedback yet.
Mthokozisi Ndlovu, MTN communi-cations and public relations manager, said they are investigating the matter.
"We will provide feedback once we have concluded the investigation. We apologise to the customer for the inconvenience this may have caused."
The router was returned via a courier.
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