Focus on: Fault reporting

GEORGE NEWS - Report water leaks and burst pipes, sewerage blockages, leaks and spillages and urgent road and storm water issues on: 044 801 9262/6 (07:45 to 16:30)

FAULT REPORTING

Switchboard: 044 801 9111
All after-hours George Municipality emergencies: 044 801 6300
Fire only emergencies: 044 801 6311
General public email for all matters: gmun@george.gov.za
REPORT FRAUD 0860 044 044 / fraud@george.gov.za
Garden Route District Municipality Disaster Management emergencies: 044 805 5071 (all hours)

HOW DO I REPORT A FAULT?

STEP ONE: What number for what problem?

Estimated response times are 24 to 48 hours from the recorded time of complaint at the above numbers.

Please report power outages, broken streetlights and faulty traffic lights on:

044 801 9222 (07:45 to 16:30)
044 801 9202

WhatsApp Number 067 350 3295 (available Monday to Friday 07:45 to 16:30)

Pre-paid electricity queries to Itron/Ontec: 044 873 5474 (08:00 to 16:00).

Black bags not collected

Phone: 044 802 2900 weekdays from 07:45 to 16:30.

More black bags: ask at 82 Meade Street.

Blue and green bags not collected

Phone: LGE Waste, 044 630 0279/ lgewaste@gmail.com

10 Extension Road, Pacaltsdorp Industrial Area

GO GEORGE Smart Card Kiosks 05:00 to 20:00, 7 days a week

George Transport Hub in Cradock Street; York Street, next to Civic Centre; Garden Route Mall ; Blanco triangle

GO GEORGE Info Kiosk at Transport Hub: Mon to Fri, 08:00 to 17:00, and Sat 08:00 to 13:00

WALK-IN AREA OFFICES

Area offices are open to the public on weekdays from 08:00 to 15:30 and by phone until 16:30.

Services available include reporting essential services faults such as water and electricity problems, all other municipal complaints, account enquiries, indigent applications, housing waiting list enquiries, property valuation roll queries and general inquiries:

Blanco: 044 803 9275
Conville: 044 803 9261
Pacaltsdorp: 044 803 9286
Protea Park: 044 801 9111 extension 2796 (Tuesday, Thursday)
New Dawn Park: 044 801 9111 extension 2797
Rosemoor: 044 801 9379 (Monday, Wednesday, Friday)
Touwsranten/Wilderness/Kleinkrantz: 044 803 9280
Thembalethu: 044 801 9448

Online reporting

You can log complaints and get municipal news updates on the George Municipality Mobile Application. Follow this link, which will take you to the place where you can download the George Municipality Application (app) on your phone or computer (as long as it can connect to the internet).

Log a fault (the flag icon at the bottom of the app) per the department indicated.

Please note: the George Municipality Facebook page and Twitter page are not official complaints platforms and are not linked to the municipality’s online complaints management system or a customer services department. There is no guarantee it would be logged onto the system if the correct procedures were not followed.

STEP TWO: Give the details

Your name and surname
Contact number (preferably a cellphone number so you can get SMS feedback)
The address where the service is needed
If you are not going to be home, the name and number of the person who will be home

STEP THREE: Get details

Get the name of the person to whom the complaint was reported and write it down.
Get a reference number: if you have given a cellphone number, you should receive SMS confirmation as soon as it is logged onto the online system. If you gave a landline number, the department must phone you back to give you the online reference number. Please note, action on a matter may be taken before you receive the reference number, especially in cases of emergencies.
Ask the person to whom you are making the report to give you an estimated time (in minutes, hours, days or weeks) of when you can expect the matter to be attended to. Some services are handled according to a pre-set schedule to save resources and may only be attended to when it is your neighbourhood’s turn for servicing.
Make a note of the date and time you made the report.

STEP FOUR: Follow up or get feedback

Your report is logged on an online system, which generates a reference number – this is the number you must get from the relevant department.
Each type of report is linked to a time frame in which it should be solved, which is ranked according to a pre-determined urgency ranking. For instance, a burst main water pipe is considered more urgent than a leaking tap.
Once the report has been dealt with, if you provided a cellphone number with the complaint, the online system would send you an SMS to confirm that it has been resolved.
If you reported on the George Municipality Mobile App, your feedback will be via the app.
If your report has not been resolved within the time frames given to you, please phone the relevant department to follow up – give the reference number or name of the person you spoke to.
If something that was fixed gives trouble again, please log a new report and do not use an old reference number.