GEORGE NEWS - From January 2021, meter readers that you may not have seen before may be coming to your property to take physical readings of your water usage.
This is because a new service provider, Electro Cuts, has been appointed by George Municipality.
Meter readers must produce identification upon request. For the current reading cycle, 17 November to 17 December 2020, there will be no in-person reading of water meters and billing for December will be an estimate based on users' average water consumption.
The contract of the previous service provider, Ikapa, expired on 17 November. Electro Cuts will pick up the reading service as it applies from 17 December. Even if you provide your water meter reading online, periodical physical meter readings are essential for auditing purposes.
In addition to the water meter readings, Electro Cuts will also be doing electricity box readings in the few residential and business locations where pre-paid boxes have not been installed.
Consumers who have in the past sent water meter readings to Ikapa must please note the change in e-mail address for this purpose to email@example.com.
Online submissions of water meter readings are welcomed and can be provided via the above e-mail address by the 5th of each month, along with the account holder's name, contact details and GRG account number.
Electro Cuts is in the process of setting up office in George. In the interim, please direct meter-reading inquiries to the municipality during office hours on 044 801 9455 / 9430 / 9165.
Meter reading and related accounts queries can also be furnished via e-mail to firstname.lastname@example.org
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