Mars van der Colff, George:
Private individuals charge people R100 plus to stand in the queue at the traffic department vehicle licensing section on their behalf. On the surface there is no problem with this, but ...
These folks arrive at about 07:30, are first in line and then present a stack of applications on behalf of their clients. The rest of the public have to wait. I was fourth in line that morning after also arriving at 07:30 and waited an hour and a half before a window opened.
Old people cannot wait this long and others needed to go back to work, but had to wait while these individuals were having their stacks of applications processed to make money. We as the public have no problem with them but then they should be allowed to represent one client at a time and then go to the back of the line to represent their next customer. They cannot in effect "hold the front places" for each of their clients. If so, then I too can arrive early, pick and choose for whom I want to hold a place and then sell the front of the line spots!
Kindly help to put a stop to this.
There are now several individuals who offer this service. I spoke to the department and they acknowledge the issue but are not effective in resolving it. They do limit these individuals to three applications at a time, but that is not enforced, and nor are three okay. They should be allowed to represent only one person. More and more people are offering this service, resulting in a kidnap scenario of this department.
George Municipality responds:
George Municipality is aware of the demand from the public and have appointed an extra three cashiers to assist exclusively at the Motor Vehicle Licence Section. The officials take note of the complaint and will monitor the number of transactions per person. The intention is to develop a bulk counter which will accommodate the runners and remove them from the general queue.